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AIT technical support disaster over weekend.
Dave Clark
Administrator
Created Sep 12, 2006 10:34
Let's see, 5:00 PM EST friday evening server went offline. 5:30 PM EST I sent in a trouble ticket. 6:30 PM EST the trouble ticket was set to a "pending" status. Nothing happened all weekend besides me keeping people updated on how much nothing is happening on the IRC chat server. Sunday evening I updated my ticket commenting on how much of a disaster their technical support is. Monday morning the server came back online and they told me there was a hardware failure in the nic card for my server and they had it replaced.

AIT describes their technical service as "heroic". They assured me that there is 24/7 technical support, but I haven't determined yet why they took so long to replace my nic card.

I have recieved several offers to lend me a server for backup dns to replace what I once had. I love the generous vibe going around and agree that it would be nice if I offered a secondary dns server rather than making you guys setup your own. What I need is a programmer to set up the syncronization between the master and the secondary server. This syncronization can take place entirely on the secondary dns server. Implementation can be as simple as reading BIND's log file and deriving when zones need to be added or deleted from the server automatically. I myself don't have the time anymore to put in the programming time necessary, but I'd be glad to pay somebody else to do it.


Dave Clark [email] [irc chat]
DollarDNS Services

Dave Clark
Administrator
Created Sep 14, 2006 14:14
They told me that the delay was cause they didn't have any NIC cards in stock. Finally they ended up grabbing a NIC card from a deactivated server to fix mine. This still doesn't explain why they took so long to fix my server.


Dave Clark [email] [irc chat]
DollarDNS Services